Effective Date: September 23, 2024
Last Updated: September 23, 2024
Introduction
Trace Christian Church (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information you provide to us through our website, forms, and church activities.
Contact Information: Trace Christian Church
4330 Mark Dabling Blvd
Colorado Springs, CO 80907
Phone: (719) 900-8145
Email: support@tracechurch.com
Information We Collect
We collect the following types of personal information:
Information You Provide Directly
- Contact Information: Name, email address, phone number, and mailing address
- Demographic Information: Age, date of birth (when relevant for ministries)
- Children’s Information: Names and ages of children participating in our kids ministries
- Payment Information: Credit card or banking details for donations and event payments (processed securely through our payment processor)
- Registration Information: Details provided when signing up for events, ministries, small groups, or volunteering opportunities
Information Collected Automatically
- Website Usage Data: We may use cookies and similar technologies to collect information about how you use our website, including pages visited and links clicked
- Analytics: We use website analytics tools to understand how visitors interact with our site
How We Collect Information
We collect information through:
- Contact forms on our website
- Event registration forms
- Ministry sign-up forms
- Volunteer applications
- Online giving platform
- Member portal (Planning Center Online)
- In-person sign-up sheets and forms
- SMS text messages when you contact us
How We Use Your Information
We use your personal information solely for the following purposes:
- Communication: To respond to your inquiries, send event updates, prayer requests, and church announcements
- Event Coordination: To register you for church events, coordinate volunteers, and manage ministry participation
- Ministry Services: To facilitate participation in small groups, baptism classes, kids ministries, and other church programs
- Donations: To process your financial contributions securely
- Administrative Purposes: To maintain accurate church records and manage our member portal
We DO NOT use your information for marketing purposes or any commercial activities.
Information Sharing and Disclosure
We do not sell, rent, trade, or share your personal information with third parties. Your information remains confidential within our church.
Limited Exceptions
We may disclose your information only in the following circumstances:
- Legal Compliance: When required by law, court order, or legal process
- Safety: To protect the safety and security of our congregation, staff, or property
- With Your Consent: When you have given us explicit permission to share specific information
Service Providers
While we do not share your personal information, we use certain trusted service providers to help us operate:
- Payment Processors: To securely process donations (they handle payment data directly and do not share it with us)
- Planning Center Online: Our member portal and church management system
- Email and SMS Platforms: To deliver communications you have requested
These service providers are contractually obligated to protect your information and use it only for the services they provide to us.
Children’s Privacy
We are committed to protecting the privacy of children. We collect limited information about children only when necessary for participation in our kids ministries and with parental consent. Parents or guardians may review, update, or delete their child’s information by contacting us at support@tracechurch.com.
Text Messaging (SMS)
If you provide your phone number and consent to receive text messages from us:
- We will use SMS only to respond to messages you send us or for communications you have explicitly requested
- We will not initiate unsolicited marketing messages
- Message and data rates may apply
- You can opt out at any time by replying STOP to any message
- Reply HELP for assistance or contact us at (719) 900-8145
Online Giving
Donations made through our online giving platform are processed securely using industry-standard encryption. We do not store your complete credit card or banking information on our servers. Payment information is handled directly by our secure payment processor.
Data Security
We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we have about you
- Correction: Request that we correct inaccurate information
- Deletion: Request that we delete your personal information (subject to certain legal and operational limitations)
- Opt-Out: Unsubscribe from email communications or text messages at any time
- Withdraw Consent: Withdraw your consent for us to use your information
To exercise any of these rights, please contact us at support@tracechurch.com or (719) 900-8145.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can control cookies through your browser settings, though disabling cookies may limit some website functionality.
YouTube Live Streaming
We live stream our services on YouTube. When you watch our live streams, YouTube (owned by Google) may collect information about your viewing activity according to their own privacy policy. We do not collect or have access to this data. Please review YouTube’s Privacy Policy for more information about how they handle your data.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When information is no longer needed, we securely delete or anonymize it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new “Last Updated” date. We encourage you to review this policy periodically.
California Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, and the right to request deletion of your information. To exercise these rights, contact us using the information below.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Trace Christian Church
4330 Mark Dabling Blvd
Colorado Springs, CO 80907
Phone: (719) 900-8145
Email: support@tracechurch.com
SMS Terms & Conditions
Text Messaging Service
By opting into SMS communications from Trace Christian Church, you agree to receive text message responses from our church. This service is designed to facilitate communication between our congregation members and church staff.
Types of Messages You May Receive:
When you text us or opt in to SMS communications, you may receive the following types of messages:
- Responses to your prayer requests and pastoral inquiries
- Answers to questions about baptism, membership, and ministry participation
- Confirmation and coordination of volunteer schedules and service opportunities
- Replies to inquiries about church events, small groups, and programs
- General pastoral communication and church announcements related to your specific requests
- Responses regarding our children’s and youth ministries
Important Information:
- Message Frequency: Message frequency varies based on your individual communication with us. We only respond to messages you send us and do not initiate unsolicited text messages.
- Message and Data Rates: Standard message and data rates may apply based on your mobile carrier’s plan.
- Opt-Out: To opt out at any time, reply STOP to any text message from us. You will receive a confirmation of your opt-out request.
- Help: For assistance, reply HELP to any message or contact us at (719) 900-8145 or support@tracechurch.com.
- Privacy Policy: For information about how we handle your personal data, visit our Privacy Policy at https://tracechurch.com/privacy-policy/.
- Supported Carriers: This service is available on all major U.S. mobile carriers.
Your Consent:
By providing your mobile phone number to Trace Christian Church through our Planning Center Online forms, connection cards, or by texting our number directly, you consent to receive text message responses from us. Your consent is not a condition of participation in any church activities or services.
No Liability for Delays:
We are not liable for delays or failures in message delivery that are beyond our control, including issues related to your mobile carrier, network availability, or device functionality.
Changes to SMS Terms:
We reserve the right to modify these SMS Terms & Conditions at any time. Any changes will be posted on this page with an updated “Last Modified” date. Your continued use of our SMS service after changes are posted constitutes acceptance of the updated terms.
Questions:
If you have questions about our SMS service, please contact us at support@tracechurch.com or call (719) 900-8145.
Your privacy matters to us. We are committed to handling your personal information with care and respect as we serve our church community together.
